Public Switched Telephone Network (PSTN) 2019-02-21T16:08:31+00:00

Annex B. Voice calls to Public Switched Telephone Network (PSTN)

Annex B. Voice calls to Public Switched Telephone Network (PSTN)

Dear customer,

Thank you for using the services powered by the conNEXT mobile application (“conNEXT”). We will refer to all these services as “Services”. By registering with conNEXT you warrant to have the necessary legal capacity and understanding to commit to the terms of use (“Terms”) set out herein. The Terms are the basic rights and obligations between us when you use the Services and constitute a binding agreement (“Agreement”) between you and Connexcom AG (“Connexcom”), Blegistrasse 11A, CH-6340 Baar, Switzerland.

Please note that conNEXT is not a replacement for your mobile or fixed line telephone and does not allow you to make emergency calls to emergency services such as police, fire brigade, or emergency medical services. To ensure that you can make such calls you must make alternative communication arrangements.

  1. Making Voice calls to Public Switched Telephone Network(PSTN)

Through the use of the conNEXT application it is possible to call fixed landlines or mobile numbers of non-conNEXT users.

  1. Charging

You will be charged for using the services in accordance with the rates set out in the relevant pricing guide. All calls are charged by the minute. The maximum duration for a single call is 1 hour and 59 minutes. All charges are including VAT where applicable.

At the end of a call fractional charges will be rounded up to the nearest hundredth of a Point. For example a call at a price of 0.024 Points will be rounded to 0.03 Points. During the call charges incurred will be deducted automatically from your Points balance in your Account.

A call will be terminated automatically when your balance reaches zero.

  1. Rates

When calling out with conNEXT to landlines or mobiles of non-conNEXT users around the world the rate is indicated by conNEXT on your device in conNEXT points (“Points”). The current global rates can be viewed in the call rates section available in the Settings of your application.

Connexcom may change the rates for calling phones at any time without prior notice. The new rate is deemed accepted by you if you make your call.

  1. Call duration

The duration of a call shall be based on one-minute increments. Fractions of minutes will be rounded up to the next minute. For example is your call lasts for 119 seconds then it will be rounded up to two minutes.

  1. Top up your account

You can Top-up your Points online, fast and secure, without logging in. The available Top up mechanism is provided in the Settings of the installed application by selecting Add credits. There you will be offered to add 5, 10 or 20 credits to your balance. By selecting one of the offered options, the conNEXT application will use your already provided mechanism in your respective store (currently supported are the Apple store and Google store accounts) to top up your points in the application.

  1. Problems with our services.

We will provide our services with reasonable skill and care. However, our services are not fault-free and are not available everywhere in the world. There are a number of reasons why you may find problems with the services, including moving to/from home or work, weather conditions, damage to our network, the number of people using the network and so on. Please contact us if you experience a service issue and we will attempt to fix it. If you are experiencing a materially degraded service for an unreasonable period of time, please send us a message to support@connexcom.net specifying the location you are in and the version of the application (can be found in the settings menu of the application at the bottom of the screen). We’ll not be responsible for any loss of service due to something outside our reasonable control. During busy periods on our network and servers we may need to manage traffic to ensure everyone has access to our services.

  1. Contacting us and complaints.

You can send us notices or complaints by post in the official company address, or via email on: complaints@connexcom.net